Damp and Mould Lead

Our Vacancy

As Damp and Mould Lead, you’ll play a key role in delivering an effective, efficient, and customer-first repairs service -focusing on cases involving damp, mould, and condensation. Acting as the main point of contact for residents, contractors, and internal teams, you’ll ensure that all damp and mould issues are investigated and resolved quickly, compliantly, and with empathy.

What You’ll Do
With a strong understanding of current housing legislation, including Awaab’s Law, you’ll take ownership of medium risk cases -safeguarding residents’ health, ensuring regulatory compliance, and helping drive service improvements across the board. Your ability to manage cases from first report through to resolution will be crucial, and your proactive, collaborative approach will help streamline processes and reduce complaints.

You’ll work closely with our Repairs Team, regional offices, contractors, and the wider Property Services function to deliver a joined-up, resident-centred service. You’ll attend visits, review repair histories, escalate risks, and identify lessons learned to help strengthen our long-term approach to damp and mould prevention.

What You’ll Need

• Experience working in housing, building services or a property related field.
• Experience in case management and project coordination, specifically relating to repairs.
• Experience handling high-risk and escalation cases, ensuring timely and effective resolutions.
• Knowledge of housing legislation and compliance requirements, including damp and mould regulations.
• IT skills, including Microsoft Excel and housing management systems

You’ll need to work from the Pitsea office twice per week. Some flexibility to work outside of core hours or attend resident visits will be required.

Please read before applying: 
If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.

If you have any questions about this role, please email Talent Specialist, Tanisha at tanisha.johnson@peabody.org.uk

Stage one interviews will take place on Tuesday 2nd  and Wednesday 3rd December
Stage two interviews will take place Week commencing 8th December

Colleagues who are at risk of redundancy need to state this on their application as they will be given priority consideration above other applicants.
 
Please note, if you are currently on legacy Aldwyck or legacy Catalyst Terms & Conditions, and are successful in your application, you will automatically be transferred to the new Peabody Terms & Conditions. Additionally, if you move to a Peabody role on a secondment basis, your Terms & Conditions will not change.