Repairs Administrator

Our Vacancy

Are you detail-oriented, customer-focused and looking to grow your career in administration? Join Peabody as a Repairs Administrator and play a key role in supporting the smooth delivery of our property services.

You’ll be an essential part of our centralised Repairs Team, handling disrepair cases and ensuring our residents receive timely and effective service. From logging legal claims and scheduling inspections to coordinating with surveyors and processing payments, your work will directly impact customer satisfaction and operational excellence.

This is a great opportunity for someone with strong communication and administrative skills who thrives in a fast-paced environment and is eager to work within a collaborative, values-led organisation.

Key Responsibilities

• Log new disrepair claims using CRM and housing systems (e.g. Northgate)
• Coordinate with residents and surveyors to arrange property inspections
• Create and manage repair cases, ensuring each one is accurately tracked
• Send letters, emails, and SMS updates to residents
• Liaise with solicitors and process agreed payments via IPOS
• Manage a high volume of data while maintaining accuracy and timeliness
• Collaborate closely with surveyors, legal teams, and internal stakeholders

What We’re Looking For

To be successful in this role, you should have:

• Proven experience in customer service or administrative roles
• Strong written and verbal communication skills
• Confidence using Microsoft Office and CRM systems
• The ability to investigate and analyse data from multiple sources
• Exceptional attention to detail and organisational skills
• A collaborative and proactive mindset
• Flexibility to be office-based on Mondays and Wednesdays in Pitsea

Desirable:

• Experience working in repairs or disrepair-related roles

Why Join Us?

At Peabody, you’ll benefit from:

• 30 days’ annual leave, plus bank holidays
• Two additional paid volunteering days each year
• Flexible benefits scheme, including wellbeing and family-friendly options
• 4x salary life assurance
• Up to 10% pension contribution
• Opportunities for development and career progression

Ready to Apply?

Click the link to apply with your CV and a supporting statement explaining what makes you a great fit for this role. Use examples where possible to show your experience.

For questions, contact Talent Specialist Victoria Wilson at victoria.wilson1@peabody.org.uk.

Interviews will take place during the week commencing 7th July

 PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.