Financial Inclusion Support

Our Vacancy

Want to be part of a team that helps residents build a brighter financial future?

At Peabody, we're more than a landlord. We're committed to helping residents overcome challenges, improve their financial wellbeing and create opportunities for lasting change. Our Financial Inclusion Team plays a vital role in delivering this support and we're looking for a proactive and organised Financial Inclusion Support to join us.

This is a fantastic opportunity for someone who enjoys working in a fast-paced environment, thrives on helping others and wants to contribute to a service that makes a genuine difference to residents' lives.

What you'll do

As a key member of the Financial Inclusion Team, you'll provide essential administrative support that helps the service run efficiently and effectively. You'll:

• Manage incoming enquiries and CRM cases, ensuring they are processed accurately and promptly.
• Respond to resident enquiries via phone, email and text, providing excellent customer service.
• Make referrals to internal support services, including Financial Inclusion Advice & Wellbeing and Economic Team.
• Manage Northgate (NEC) Task Manager workflow and support team workflows.
• Coordinate client satisfaction surveys and help monitor service performance.
• Maintain accurate records and electronic filing systems.
• Manage the electronic post inbox and distributing the electronic post accurately and promptly
• Support the team with meeting coordination, minute-taking and general administration.
• Assist with communications, mailouts, bulk texts and other resident engagement activities.

What you'll bring

We're looking for a highly organised, customer-focused individual who enjoys supporting colleagues and helping residents access the services they need. You'll also have:

• Experience providing administrative support within a busy team environment.
• Experience managing data and maintaining accurate records.
• A basic understanding of the welfare benefits system.
• Strong IT skills, including Microsoft Office, databases, email and spreadsheets.
• Excellent attention to detail and the ability to maintain accurate records.
• Strong verbal and written communication skills.
• The ability to manage a varied workload and meet deadlines.
• A proactive approach, with the confidence to use your own initiative.
• An understanding of the importance of confidentiality and handling sensitive information appropriately.

Ready to make a difference behind the scenes and help transform lives? We'd love to hear from you.

About us

At Peabody, our values guide everything we do: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. You’ll be part of a supportive and inclusive organisation that is focused on making a real difference to the lives of our customers and communities.

What we offer

• 30 days’ annual leave, plus bank holidays
• Flexible benefits scheme, including family-friendly options and access to a discount portal
• Up to 10% pension contribution

Please read before applying:

This is a 12 month Fixed Term Contract opportunity. 

Peabody does not offer sponsorship to work in the UK. 

We reserve the right to close the advert early if we receive a high volume of suitable applications.

Our Assessment Process

Our fair, inclusive and transparent recruitment process involves an in person interview on 3rd November at our Westminster Bridge Road office.

If you have any questions, please contact Charlene at charlene.moore@peabody.org.uk