Contact Centre Advisor

Our Vacancy

As a Contact Centre Advisor, you will be the first point of contact for Peabody Residents reaching out about repairs and property maintenance. Whether by phone, email, web chat, or in writing, you will provide advice and support, aiming for first-time resolution of household enquiries.

Your role will involve working closely with residents to ensure they have access to the right services and that their queries and complaints are addressed promptly and professionally.

Your responsibilities will include handling routine enquiries from leaseholders regarding maintenance, supporting the Neighbourhood Management team in delivering excellent housing and estate management services, and striving to ensure all interactions result in a positive service outcome for Residents. You'll play a vital part in meeting individual and team performance targets, contributing to the overall success of the Contact Centre.

To be considered for this role, you should be able to demonstrate:

• A proven track record of delivering excellent customer service
• Experience working in a fast-paced, target-driven environment
• Strong ability to meet targets and deadlines effectively
• Excellent organisation and administration skills

Working Hours: Our Contact Centre operates from Monday to Friday, 08.00 to 18.00. You will need to be available to work rotating shifts within this timeframe.

This is a hybrid role working between the Pitsea office and home. Please note that a competency sign off is required to enable home working and you will need to ensure you have a suitable home working set-up.

At Peabody, we are committed to supporting your development. You will undergo a comprehensive training programme designed to provide you with all the tools and knowledge required to excel in your role. During this training period, which takes place full-time at our Pitsea office, you will be assessed regularly to ensure you’re on track. The successful completion of these assessments is crucial to progressing in the role

Please be aware that the training programme is a three-week full-time commitment, running from Monday to Friday, 9.00am to 4.30pm.

This role offers a fantastic opportunity to grow within a supportive environment and make a real difference in the lives of our Residents.

If this sounds like you, we’d love to hear from you! Apply today to join the team and be part of a team dedicated to providing excellent service.

Here's just a few of the benefits for working at Peabody: 

• Flexible and hybrid working 

• 30 days’ annual holiday plus bank holidays  

• Two additional paid volunteering days each year  

• Flexible benefits scheme, including family friendly benefits and access to a discount portal  

• 4 x salary life assurance

• Up to 10% pension contribution

Are you ready to apply? 

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.

To be considered, please click on the ‘Apply Now’ button and submit both your CV and a bit about why we should consider you for the role. 

If you have any questions about this role, please email Talent Specialist, Tanisha at tanisha.johnson@peabody.org.uk

Interviews for this vacancy will take place from the 5th - 7th August 2025