Planning Support Officer

Our Vacancy

We are seeking a highly organised and proactive Planning Support Officer to join our responsive repairs team. In this role, you will provide essential administrative support to the Peabody Group Maintenance (PGM) planning and operations teams, helping to ensure the smooth delivery of repairs and excellent customer service. You will liaise with internal stakeholders and external suppliers to coordinate appointments, manage schedules, and support operational efficiency.

This is a fast-paced and evolving environment, and flexibility will be key to your success. You’ll be expected to adapt to changing priorities while maintaining a high standard of service and professionalism.

Key Responsibilities

You will carry out a range of administrative tasks to support the operations team of the in-house DLO (Direct Labour Organisation). This includes liaising with operatives and supervisors to arrange appointments for training and toolbox talks, managing diaries, and assisting the complaints department in reaching resolutions. 

You’ll monitor supplier updates on materials, respond to routine enquiries from internal and external stakeholders, and ensure customers are kept informed throughout their repair journey. You’ll also analyse customer satisfaction data, support operational management, and contribute to maintaining key performance indicators.

Please note this role will require you are in our Pitsea office 4 days per week, 1 day working remotely 

About You

You are:

• Accountable, motivated, and customer-focused
• A problem solver who works well independently and collaboratively
• Flexible and able to adapt in a fast-paced environment

You have:

• Strong communication, planning, and organisational skills
• Experience in scheduling and customer-facing roles
• Proficiency in Microsoft Office, especially Word, Excel, and PowerPoint
• A keen eye for detail and the ability to manage sensitive information with discretion

Here are just a few of the benefits of working at Peabody: 

• 30 days’ annual holiday, plus bank holidays 
• two additional paid volunteering days each year  
• flexible benefits scheme, including family friendly benefits and access to a discount portal  
• 4 x salary life assurance
• up to 10% pension contribution

Are you ready to apply? 

If you have any questions about this role, please email Talent Specialist, Chloe Singleton at chloe.singleton@peabody.org.uk

We may close this advert before the advertised closing date, depending on the number of applications received. 

Interviews will be taking place Wednesday 20th and/or Thursday 21st August 

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.