Area Manager

Our Vacancy

As an Area Manager, you’ll play a crucial role in the delivery of Peabody’s customer services ambition by managing, supporting and motivating a team of Neighbourhood Managers to deliver a high-performance customer focused housing service to our customers. You’ll embed the Better Together culture and ensure staff follow through our values, demonstrating Simple, Safe and Smart ways of working.

You’ll provide housing operations expertise to the housing teams and the wider business, and you’ll use data and insights to really understand the customers in your area. You’ll be an energetic and inspiring leader and manager, and you’ll have a strong track record of delivering excellent customer service, to deliver tangible outcomes. You’ll represent Peabody at relevant forums and lead the development of strong relationships that benefit the interest of Peabody and our customers. You’ll contribute to the continuous improvement of services by taking the lead on projects and ongoing tasks on behalf of the team and ensure your team manage their budget effectively and provide input into the annual budget setting and service charge budgets.

If you’re an excellent communicator with strong problem skills and the ability to influence, negotiate and persuade, this could be the role for you. You’ll have experience in managing community safety and tenancies, coupled with knowledge of housing legislations, regulatory standards and good practice, and can diffuse difficult and challenging situations. This role includes out of hours, and you are required to be out on site at least once a week and office based once a week.

We have two positions available.

To be successful in this role, you’re:

• experienced in staff management or leadership
• able to demonstrate a good level of practical knowledge and skills around problem solving and the ability to defuse difficult and challenging situations
• an excellent communicator, both verbal and written
• understanding of administrative processes and systems, including systematic investigations
• able to demonstrate a professional approach in the knowledge of conflict management
• experienced in using a wide range of IT software packages
• knowledgeable of relevant legislation for dealing with community safety issues and how the law can be applied in different scenarios.
• knowledgeable of the Anti-Social Behaviour Act 2014, Care Act 2014 and Children’s Act 1989

This role will require a Basic DBS check.

A full UK driving licence and access to a vehicle is preferable.

Here are just a few of the benefits of working at Peabody: 

• 30 days’ annual holiday plus bank holidays  
• Two additional paid volunteering days each year  
• Flexible benefits scheme, including family friendly benefits and access to a discount portal  
• 4 x salary life assurance
• Up to 10% pension contribution

Ready to apply? 

If you have any questions about this role, please email caroline.seery@peabody.org.uk 

Early applications are encouraged as we reserve the right to close the advertisement earlier than stated

Interviews will take place in person on 26th August

You must be eligible to work in the UK to apply for this vacancy. Peabody are not able to offer Visa sponsorship.