Homeownership Compliance Administrator

Our Vacancy

We are currently advertising for the above role internally and externally. 

We want to remove any barriers for colleagues so that you can take equal part in the recruitment process. If you need any reasonable adjustments, please let us know so that we can discuss your needs. 

Your typical day could start by reviewing the team inbox and allocating resident enquiries to the right colleague, to then be processing a service fee or updating our CRM system with detailed notes to keep cases running smoothly. No two days are the same, and your keen eye for detail will make all the difference.

As a Homeownership Compliance Administrator, you’ll play a key role in supporting the Homeownership Compliance team to deliver excellent service to our homeowners. You’ll be the first point of contact for enquiries, whether via email or CRM, responding directly or ensuring they’re assigned swiftly and appropriately. You’ll maintain accurate records, manage shared inboxes, help collect service fees, and ensure systems are up to date. Whether working independently or supporting the wider team, your contribution will help keep everything organised and on track.

You’re someone who enjoys getting things done and who thrives in a structured, process-driven environment. You’ll work well with others across the business, from Customer Services to Sales, Repairs and Marketing and will take pride in supporting our residents with a high level of professionalism and care. If you’re organised, IT savvy and a natural communicator, this could be the role for you.

Could it be you? 
To be a success in this role, you’re:

• committed to providing high-quality service to residents and colleagues alike
• methodical, with strong organisational skills and attention to detail
• confident communicating clearly and professionally, both verbally and in writing
• calm under pressure, with good time management and the ability to juggle multiple priorities

You’ll bring:

• strong IT skills, with the ability to navigate and use various systems (particularly housing-related platforms such as IPOS and CRM.)
• experience working independently, using good initiative and sound judgement
• excellent team working skills and a collaborative approach
• a positive, can-do attitude with a willingness to learn and adapt
• housing experience (desirable)

Please note: You will need to undertake 15 hours on Monday to Friday between the hours of 9-5, we can agree the working pattern. You will also be required to attend the office approximately 1–2 days per month.

Are you ready to apply?
 
If you have any questions about this role, please email Talent Specialist, Tanisha at tanisha.johnson@peabody.org.uk

Interviews will be taking place week commencing 1st September.

Colleagues who are at risk of redundancy need to state this on their application as they will be given priority consideration above other applicants.

Please note, if you are currently on legacy Aldwyck or legacy Catalyst Terms & Conditions, and are successful in your application, you will automatically be transferred to the new Peabody Terms & Conditions. Additionally, if you move to a Peabody role on a secondment basis, your Terms & Conditions will not change.