Neighbourhood Manager Apprentice

Our Vacancy

 Apprentice

SUBJECT Level 3 – Permanent Contract

Location: Westminster Bridge Road. You’ll be required to work in the Westminster Bridge Road office a minimum of 2 days per week/be on duty once every few weeks.

Course Duration: 18-month apprenticeship

Upon successful completion of the apprenticeship qualification, your salary will increase to the standard rate for this role, which is currently £39,794 per annum. Please note that this rate may be subject to an increase by the time you complete your apprenticeship.

Our vacancy

Are you looking to develop your career as a Neighbourhood Manager or considering a career change with hands on experience and professional development opportunities? Do you want to be part of a team that makes a real impact? 

About the role

We are seeking a Neighbourhood Manager Apprentice to join our Neighbourhoods team in Northwest London, where you’ll play a vital role in supporting residents with managing their tenancies and responding to low-level Anti-Social Behaviour issues. Working under the guidance of experienced team members and reporting to the Area Manager, you’ll assist in key areas like ensuring properties are safe and compliant, providing support for vulnerable residents, reporting safeguarding concerns and working with regeneration and development team to support transformation initiatives. This role offers structured learning and skill building in developing and maintaining relationships, and delivering high standards in housing management, all while contributing to Peabody’s mission and strategic goals.

With mentorship and hands-on experience, you’ll grow your skill set and explore opportunities for personal and professional development.

What You’ll Be Doing:

• Actively engage and work with residents in the management of their homes and neighbourhoods 
• Carry out welcome visits to new tenants within 6 weeks, under supervision.
• Assisting in generating income through the letting of sub-units.
• Promote resident involvement and feedback, attending Tenant/Resident Association meetings and other resident events 
• Assist in preparing evidence and Notices, including attending Court to observe legal action/possession cases.
• Update and maintain systems/records under guidance to ensure information/data is accurate and KPI’s are met 

About the Apprenticeship:

This is a Level 3 Housing and Property Management Apprenticeship over 18 months. As part of the programme, you will complete planned training and development activities that are built into your normal working hours. During this time, you will attend workshops, receive one-to-one mentoring, and apply your learning to real-world tasks. Upon completing the apprenticeship, you’ll have a final assessment to demonstrate your skills and readiness for a career in housing management. 

Funding Eligibility Requirements 

To be eligible for this apprenticeship, you must:

• Be aged 18 or over.
• Not be in full-time education at the start of the apprenticeship.
• Not already hold qualifications at the same or a higher level in a similar subject.
• Have lived in the UK/EEA for at least 3 years prior to the commencement of your apprenticeship
• Your residency status must remain valid for the entire duration of the apprenticeship.

If you gained your qualifications outside the UK, we’ll need a ENIC translation (www.naric.org.uk)

What We’re Looking For:

• A commitment to delivering excellent customer service and achieving results
• An organised, team-oriented individual with a “can-do” attitude
• Passion for learning and strong communication skills
• Proficiency in MS Office and Outlook
• Ability to handle data carefully with an understanding of GDPR requirements

Additional Requirements:

• Minimum of Level 2 qualifications (5 GCSEs or equivalent)
• Basic DBS check

Our Values:

At our core, we believe in being kind, doing the right thing, loving new ideas, celebrating diversity, keeping our promises, and pulling together as a team.

Benefits:

• 30 days' annual leave (pro-rated) plus bank holidays
• Flexible benefits scheme, including healthcare, dental care, and more
• 4x Life Assurance
• Paid apprenticeship programs and professional qualifications
• Two paid volunteering days each year
• Family-friendly policies
• Up to 10% pension contribution matched 1:1

Ready to apply?

If you’re passionate about delivering a great service to our residents and want to build a rewarding career in social housing, we’d love to hear from you!

Click ‘Apply Now’ and take your first step towards an exciting future!

What happens next

If you meet the eligibility and essential shortlist criteria, you’ll be invited to attend an in-person interview at our Westminster Bridge Road office on either the 16th or 19th September.

This is a fantastic opportunity to develop your career in Housing Management and make a real difference.

If you need to ask us anything else at all, feel free email Caroline Seery (Talent Specialist) at caroline.seery@peabody.org.uk