Business Support Officer

Our Vacancy

Do you have experience of mutual exchange processes? Are you highly organised, able to multitask, a great communicator, and able to handle a wide range of tasks to support both customers and colleagues? If this sounds like you, then you could be a Business Support Officer with us!

As a key support with the Northeast Region, you'll play a vital role working closely with our local housing teams to ensure we deliver on our promises, and you’ll thrive on helping others and providing excellent customer service. You’ll be providing admin support, supporting with case management, managing internal and external requests, and making sure our colleagues and customers feel supported. To be successful in this role, you will be required to work from the Westminster Bridge Road office two days per week, moving to the Hugh Cubitt office later in the year.

With a focus on providing a 'right first time' approach, you’ll be the lead on processing mutual exchange requests and enquiries for the team and help with everything from mailouts, ensure incoming post is managed efficiently, orders are raised and supplier payments are processed, supporting with administration of cases to leading on certain case types with a particular focus on Keys and fob request, tenancy change requests and supporting with succession and assignments. Your attention to detail and organisation will help ensure that records are kept accurate and up-to-date reducing the administrative burden on the wider team.

Could it be you? 

To be a success in this role, you’re:

• Experience in working in a customer facing role.
• Experienced in providing business administration support to front line teams.
• Highly organised with experience of managing a busy caseload with the ability to multitask.
• A strong communicator, both written and verbally.
• Strong IT skills including Microsoft packages.
• Demonstrable experience of applying housing policy and procedures and case management of tenancy change processes, and mutual exchange would be desirable.
• Experience of using bespoke housing and document storage systems (NEC, CRM, IPOS, Swordfish, EDMS, Drop Box) would be desirable.

Here are just a few of the benefits of working at Peabody:

• 30 days’ annual holiday, plus bank holidays
• two additional paid volunteering days each year 
• flexible benefits scheme, including family friendly benefits and access to a discount portal 
• 4 x salary life assurance
• up to 10% pension contribution

Are you ready to apply?

Please click on the ‘Apply Now’ button and submit both your CV and a bit about why we should consider you for the role. 

If you have any questions about this role, please email Talent Specialist, Caroline Seery at caroline.seery@peabody.org.uk

Interviews will take place on 12th & 15th September

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.