Trade Supervisor - Specialist Works

Our Vacancy

Trade Supervisor – Specialist Works – Lead Our Repairs Teams to Deliver High‑Quality Service

Are you an experienced trades professional with strong leadership skills? As a Trade Supervisor – Specialist Works at Peabody, you’ll support the smooth delivery of our responsive repairs service across a wide geographical area. We’re looking for someone with a solid trade background, strong commercial awareness and the confidence to lead teams while ensuring repairs are completed safely, efficiently and to a high standard.

This is a role where your technical expertise and people skills will truly make an impact. You’ll oversee operatives, maintain service standards, drive first‑time‑fix performance and ensure customers receive a professional, high‑quality experience every time.

What you’ll do

• Maintain a strong focus on first‑time fix and effective van stock management
• Demonstrate high levels of customer service and professionalism when dealing with residents and stakeholders
• Ensure all repairs are completed safely, efficiently and to an excellent standard
• Update PDA devices with schedules, job details and work progress
• Uphold Peabody’s corporate image and service standards
• Work with operatives and managers to set targets, KPIs and performance goals
• Support learning and development needs and promote continuous improvement
• Ensure proactive and effective delivery of all services
• Maintain and deliver required documentation accurately and on time
• Liaise with relevant staff and teams across the organisation
• Work flexibly, including occasional evenings and weekends when required
• Adhere to all Peabody/PGM Health & Safety, Equality & Diversity and Environmental policies

What you’ll need

• Asbestos Awareness Training
• SSSTS or IOSH training
• Trade City & Guilds / NVQ qualification, or equivalent experience with strong references
• Full UK driving licence
• Multi‑trade discipline experience
• Experience within a domestic maintenance or repairs environment
• Ability to manage van Impress stock and reduce non‑productive time
• Strong PDA/handheld device skills including updating job statuses and uploading images
• Excellent verbal communication and interpersonal skills
• Strong planning and organisational skills
• Basic understanding of Schedule of Rates
• Ability to communicate effectively with management
• Knowledge of the London area
• Ability to work independently and as part of a team

You will be:

• Skilled at analysing reports and data to identify performance issues
• Able to support the Customer Feedback Team with complaints and embed lessons learned
• Confident ensuring compliance with all business policies and procedures
• Capable of carrying out desktop post‑inspections of completed works
• Supportive when providing people‑focused guidance to operatives and planners
• Able to ensure resources are used efficiently across direct labour and planning teams
• A strong collaborator with supply‑chain partners
• Committed to safe working practices and delivering high‑quality repairs
• Able to maintain professionalism, confidentiality and good judgement
• A team player with excellent time‑management and prioritisation skills
• Calm, polite and tactful with residents
• Strong in both written and verbal communication
• Detail‑oriented and committed to continuous improvement
• Flexible with working hours when required
• Confident using handheld technology and mobile IT systems

Why Join Us?

When you join Peabody, you’re joining a team guided by our values:
Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.
We’re committed to creating a workplace where everyone feels supported, included and empowered.

What We Offer

• 25 days annual leave for office and supervisors, plus bank holidays. 23 for ops 
• Statutory family and sick leave/pay.
• Access to the flex bens scheme.
• Able to join the Group pension scheme.
• Access to the employee assistance programme.
• X4 salary life assurance 
• Pension 10% 

Please read before applying

This role involves leading teams, supporting field operatives and ensuring repairs are completed safely and to a high standard. You must be flexible, customer‑focused and comfortable working across a broad geographical area.

Interviews will take place on Wednesday 25th March.

If this sounds like the perfect fit for you and you’d love to be part of the Peabody team, we’d like to hear from you.
Please apply now by submitting an anonymised CV and a short statement explaining why you’re the ideal candidate for the role.

Got questions? Reach out to George Murphy, Talent Specialist, at george.murphy@peabody.org.uk